SGI^(TM) Global Services provides a full range of support, productivity, consulting, and education services across the company's product lines. Our services include customized, integrated solutions, technical expertise, investment protection, and education programs all designed to meet your business needs, accelerate your productivity, and maximize your technology investment. For additional information, please visit us on the web at www.sgi.com, or call 1-800-800-7441.

Our comprehensive set of support services provides on-site assistance, telephone support, software updates, online support tools, and flexible options to let you choose the exact level of support that meets your needs. You can expect quick, reliable response to your service needs from our team of dedicated experts who are committed to providing outstanding customer service.

Enjoy the many benefits of a service contract including priority response, fixed support cost, SGI^(TM) technical expertise, and protection for your valuable investment in SGI^(TM) computer systems. Select the level of support that best suits your needs. We offer a suite of support programs available in the U.S. and in many countries worldwide. (Coverage choices may vary by country.)

• FullExpress
  • Comprehensive hardware and software support
  • 4-hour response time for on-site hardware support
  • Coverage during standard business hours (5x9), with accelerated response and expanded coverage hour options
  • Priority, direct-to-specialist telephone support
  • Online support through Supportfolio^(TM) Online
  • Software updates via Web download or CD

• FullCare
  • Comprehensive hardware and software support
  • Next-business day response time for on-site hardware support
  • Coverage during standard business hours (5x9), with accelerated response and expanded coverage hour options
  • Priority, direct-to-specialist telephone support
  • Online support through Supportfolio^(TM) Online
  • Software updates via Web download or CD
  • All parts and labor included

• Mission Critical Support (available in selected cities in the U.S.,Canada, and Europe)
  • Our highest level of support
  • Comprehensive hardware and software support
  • 7x24 on-site response with 6-hour system restoration commitment
  • Remote system monitoring
  • Designated technical account manager
  • 24-hour telephone support from Mission Critical specialists
  • Quarterly system performance reviews
  • Proactive support to maximize system availability
  • Available for Linux and IRIX® systems from SGI ^(TM)

  SGI^(TM)Productivity Services

  Managed Services

  Managed Services is a sub-set of the Productivity Services family, offer services to help you maximize system performance. Each service offering is precisely defined and delivered by expert SGI engineers. A wide-range of product-focused solutions are currently available within the following 3 categories:

  • Deployment:system relocation, system staging, and pre-configuration.
  • Implementation: system software installation, configuration, documentation, and knowledge transfer. Service engagements range from 1 to 10 days per system.
  • System Management: remote and on-site system administration and system tuning. Service engagements range from 1 day to several.

  Additional information is available at http://www.sgi.com/services/managed_services/

  Consulting Services

  SGI is known for being on the cutting edge of technology with products that exemplify technological innovation. We understand your desire to share this technological advantage in ways that will put you ahead of your competition.

  Our experienced consultants will partner with you to architect solutions that will exploit the performance of your SGI products whether you have one desktop system or a complex client/server environment. We offer bundled value-added consulting services with defined solutions as well as customized and industry-specific consulting services.

  For more information, please visit our Web site http://www.sgi.com/services/, or call us at (888) 854-4477 in the United States and Canada or (650) 933-3377 internationally. For more information, please visit our Web site http://www.sgi.com/services/, or call us at (888) 854-4477 in the United States and Canada or (650) 933-3377 internationally.

  Education Services

  Learn today's technology and create tomorrow's solutions with SGI Customer Education courses. Whether you are a novice user gaining your first exposure to IRIX® or Linux, or an advanced graphics programmer interested in the capabilities of multiprocessor systems, experienced SGI instructors will provide you with valuable new insights into mastering your SGI system. Course availability varies by country.

  Please call your local sales and service office for more information or visit our Web site: http://www.sgi.com/support/custeducation/.